TERMS & CONDITIONS

Terms and Conditions for Casual Tone

Please read these terms and conditions carefully before using our online store. By accessing or using our website and making a purchase, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our online store.

Introduction

These terms and conditions govern the sale of products and services on our online store and constitute a legal agreement between you (referred to as "customer," "you," or "your") and Casual Tone LLC (referred to as "we," "us," "our," or "the Company").

2. Products or Services

a. Product Descriptions: We make every effort to provide accurate and up-to-date product descriptions. However, we do not warrant that the product descriptions or other content on our website are error-free, complete, reliable, or current.

b. Pricing: Prices for products or services are subject to change without notice. All prices listed on our website are in US dollars and do not include applicable taxes, shipping charges, or customs fees.

c. Orders: Placing an order constitutes an offer to purchase the selected products or services. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in pricing or product information, or suspicion of fraudulent activity.

d. Payment: We accept various payment methods as indicated on our website. By providing your payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your payment method for the total amount of your order.

e. Shipping and Delivery: We will make reasonable efforts to ensure timely shipping and delivery of your order. However, we are not responsible for delays or damages caused by shipping carriers or events beyond our control.

f. Returns and Refunds: Our returns and refunds policy is outlined separately on our website. Please review the policy to understand the conditions and procedures for returning products or requesting refunds.

3. Intellectual Property

a. Copyright: All content on our website, including text, images, graphics, logos, and software, is the property of the Company or its licensors and is protected by copyright laws. You may not use, reproduce, distribute, or modify any content without obtaining explicit permission from the Company.

b. Trademarks: All trademarks, service marks, and logos displayed on our website are the property of the Company or their respective owners. You are prohibited from using any trademarks without the prior written consent of the Company or the respective owners.

4. Privacy and Data Protection

a. Collection and Use of Personal Information: We collect and process personal information in accordance with our Privacy Policy, which is available on our website. By using our online store, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

b. Cookies: We may use cookies or similar technologies to enhance your browsing experience. By using our website, you consent to the use of cookies in accordance with our Cookie Policy, which is available on our website.

5. Limitation of Liability

a. Disclaimer of Warranties: We make no representations or warranties of any kind, express or implied, regarding the products or services offered on our website. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, non-infringement, and accuracy of information.

b. Limitation of Liability: In no event shall the Company, its directors, officers, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our online store, including but not limited to lost profits, loss of data, or interruption of business.

6. Termination

We reserve the right to suspend or terminate your access to our online store for any reason, including but not limited to a violation of these terms and conditions or unauthorized use of our website.

7. Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with the laws of Delaware. Any disputes arising out of or related to these terms and conditions shall be subject to the exclusive jurisdiction of the courts in Delaware.

8. Amendments to the Terms and Conditions

We reserve the right to modify or update these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our online store after the posting of any changes constitutes your acceptance of such changes.

9. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at casualtone@gmail.com.

CUSTOMER CARE

At Casual Tone, we are committed to providing excellent customer care and ensuring a positive shopping experience for our customers. This Customer Care Policy outlines our approach to customer service and the measures we take to address customer inquiries, concerns, and feedback.

Prompt and Responsive Communication

a. Communication Channels: We offer email support to handle all customer inquiries. Our contact information is clearly displayed on our website.

b. Response Time: We strive to respond to customer inquiries and messages promptly. Our goal is to provide initial responses within two(2) business days. During peak periods, response times may be slightly longer, but we will make every effort to address customer concerns as quickly as possible.

2. Knowledgeable and Supportive Customer Care Team

a. Training: Our customer care team undergoes training to ensure they possess the necessary product knowledge and customer service skills to assist customers effectively.

b. Professionalism and Empathy: Our team is committed to providing professional and empathetic support. We understand that each customer is unique and will handle inquiries and concerns with care and respect.

3. Order Assistance and Tracking

a. Order Inquiries: We are available to assist customers with inquiries related to their orders, including order status, tracking information, and delivery updates.

b. Order Modifications: If a customer needs to make changes to an order, we will make every effort to accommodate their request before the order is shipped. However, please note that certain modifications may not be possible depending on the order processing stage.

4. Returns, Refunds, and Exchanges

a. Returns and Refunds: We have a clearly defined returns and refunds policy, which is available on our website. We will guide customers through the process and provide assistance in returning products and obtaining refunds, in accordance with our policy and applicable laws.

b. Exchanges: If a customer wishes to exchange a product, we will assist them in finding a suitable replacement and facilitate the exchange process as per our exchange policy.

5. Product Support and Warranty Assistance

a. Product Information: Our customer care team is knowledgeable about our products and can provide accurate information about specifications, features, and compatibility.

b. Warranty Support: If a customer encounters any issues covered under the product warranty, we will guide them through the warranty claim process and assist in resolving the matter as per the warranty terms.

6. Complaint Handling and Issue Resolution

a. Complaint Procedures: We have established procedures to handle customer complaints efficiently and effectively. Customers can submit their complaints through our designated channels, and we will acknowledge and address them promptly.

b. Issue Resolution: We are committed to resolving customer issues in a fair and timely manner. Our team will investigate complaints thoroughly, provide regular updates to customers, and work towards a satisfactory resolution.

7. Feedback and Continuous Improvement

a. Feedback Collection: We appreciate customer feedback as it helps us improve our products and services. We encourage customers to share their feedback, suggestions, and ideas through our feedback channels.

b. Continuous Improvement: We regularly review customer feedback to identify areas for improvement and implement necessary changes to enhance the customer experience.

Privacy & Safety

PRIVACY & SAFETY

This Privacy Policy explains how Casual Tone LLC collects, uses, discloses, and protects the personal information of users ("you" or "users") who access and use our online store. We are committed to safeguarding your privacy and ensuring the security of your personal information. By accessing or using our online store, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.

Information We Collect

a. Personal Information: When you place an order or interact with our online store, we may collect certain personal information, including but not limited to your name, email address, phone number, shipping address, billing address, and payment details.

b. Automatically Collected Information: We may also collect certain information automatically when you visit our website, such as your IP address, browser type, device information, and browsing behavior. This information is collected using cookies and similar technologies. Please refer to our Cookie Policy for more information.

2. Use of Personal Information

a. Order Processing: We use your personal information to process and fulfill your orders, including order confirmation, shipment, and delivery.

b. Communication: We may use your personal information to communicate with you about your orders, respond to your inquiries, and provide customer support.

c. Marketing Communications: With your consent, we may send you promotional offers, newsletters, and marketing communications. You can opt-out of receiving these communications at any time by following the instructions provided in the communication or contacting us directly.

d. Personalization and Analytics: We may use your information to personalize your shopping experience, improve our website, and analyze user behavior and preferences.

3. Sharing of Personal Information

a. Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping carriers, and marketing agencies. These service providers are obligated to protect your personal information and only use it for the purposes specified by us.

b. Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid legal request, such as a court order or government investigation.

c. Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the acquiring entity or parties involved.

4. Data Security

a. We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

b. It is important that you keep your account credentials and passwords confidential and avoid sharing them with others.

5. Data Retention

a. We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

b. If you wish to delete your account or have your personal information removed from our systems, please contact us using the information provided in the "Contact Us" section below. Please note that certain information may be retained for legal and legitimate business purposes, such as order history and transaction records.

6. Third-Party Links and Services

a. Our website may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of those third parties before providing any personal information.

7. Children's Privacy

a. Our online store is not intended for individuals under the age of 18. We do not knowingly collect personal information from individuals under the age of 18. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us using the information provided in the "Contact Us" section below, and we will take appropriate steps to delete the information.

8. Updates to this Privacy Policy

a. We may update or modify this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any updates.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the following information:

Casual Tone LLC | shopcasualtone@gmail.com

RETURNS & REFUNDS

Thank you for shopping at Casual Tone. We want you to be completely satisfied with your purchase. If you are not entirely satisfied, we're here to help. This Returns and Refunds Policy outlines the procedures and conditions for returning products and requesting refunds.

Eligibility for Returns and Refunds

a. Products: We accept returns and process refunds for most products purchased from our online store. Please check the product description or contact our customer care team for clarification.

b. Condition: To be eligible for a return and refund, the product must be unused, in its original packaging, and in the same condition as when you received it. Any product that shows signs of use, damage, or is missing parts may not be eligible for a refund or may be subject to a restocking fee.

2. Return Process

a. Initiation: To initiate a return, please contact our customer care team within 15 days from the date of delivery. You can reach us through email as indicated on our website. Provide your order details, reason for the return, and any relevant supporting information.

b. Authorization: Our customer care team will review your request and provide instructions for the return process. Do not ship the product back to us without receiving return authorization from our team.

c. Packaging: Pack the product securely in its original packaging, including any accessories, manuals, or promotional items that came with it. Ensure that the return authorization information is clearly visible on the packaging.

d. Shipping: You will be responsible for the shipping costs associated with the return, unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service and purchasing shipping insurance to protect against loss or damage during transit.

3. Refund Process

a. Inspection: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1. We will notify you of the status of your refund request.

b. Refund Options: If the return is approved, we will initiate a refund to your original method of payment. Depending on your payment provider's policies, it may take a certain amount of time for the refund to be processed and reflected in your account.

c. Deductions: In some cases, a restocking fee or deductions may apply to the refund, especially if the product is not returned in its original condition or packaging. We will communicate any applicable deductions or fees prior to processing the refund.

4. Exchanges

a. Product Exchanges: If you wish to exchange a product for a different size, color, or model, please contact our customer care team. Exchanges are subject to product availability and may require additional payment or refund depending on the price difference between the original and exchanged products.

5. Damaged or Defective Products

a. Damaged in Transit: If your product arrives damaged, please contact our customer care team immediately. We may require photographic evidence of the damage to initiate a claim with the shipping carrier. We will work with you to resolve the issue and provide a replacement or refund as appropriate.

b. Defective Products: If you receive a product with manufacturing defects, please contact our customer care team within 7 days of receiving the item. We may request supporting documentation or arrange for a product inspection. If the product is confirmed to be defective, we will provide a replacement or refund as per your preference.

6. Non-Returnable Items

a. The following items are generally not eligible for return or refund:

Perishable goods, such as food, flowers, or magazines.
Personalized or custom-made products that are created specifically for you.

Contact Us

If you have any questions, concerns, or need assistance with the returns and refunds process, please contact our customer care team using the following information:

Casual Tone LLC | shopcasualtone@gmail.com

COOKIE POLICY

This Cookie Policy explains how Casual Tone LLC ("we," "us," or "our") uses cookies and similar technologies on our website. By accessing or using our website, you consent to the use of cookies as outlined in this policy. This Cookie Policy should be read in conjunction with our Privacy Policy.

What are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile device) when you visit a website. They are widely used to enhance your browsing experience, remember your preferences, and provide website usage information to the website owner.

2. Types of Cookies We Use

a. Essential Cookies: These cookies are necessary for the proper functioning of our website and enable you to navigate and use its features. Without these cookies, certain services or functionalities may not be available.

b. Analytics and Performance Cookies: We use these cookies to collect information about how visitors use our website, such as the pages they visit, the links they click, and the time spent on each page. This information helps us improve our website's performance and user experience.

c. Functionality Cookies: These cookies allow our website to remember choices you have made (such as your username, language preference, or region) and provide enhanced, more personalized features.

d. Advertising Cookies: We may use advertising cookies to deliver targeted advertisements that are relevant to your interests. These cookies may track your browsing habits across different websites and are usually placed by third-party advertising networks.

3. Third-Party Cookies

We may allow third-party service providers to place cookies on our website to provide certain services or features. These cookies are controlled by the respective third parties and are subject to their own privacy policies. We do not have control over or access to the information collected by these cookies.

4. Managing Cookies

a. Cookie Consent: By continuing to use our website, you consent to the placement of cookies on your device as described in this Cookie Policy. You can withdraw your consent or manage your cookie preferences at any time by adjusting the settings in your browser. Please note that disabling or blocking certain cookies may impact the functionality and performance of our website.

b. Browser Settings: Most web browsers allow you to control and manage cookies through their settings. You can usually find these settings in the "Options," "Preferences," or "Settings" menu of your browser. You can also refer to the "Help" or "Support" section of your browser for more information on cookie management.

5. Updates to the Cookie Policy

We may update or modify this Cookie Policy from time to time to reflect changes in our cookie practices or legal requirements. Any changes will be effective immediately upon posting the revised Cookie Policy on our website. We encourage you to review this policy periodically for any updates.

6. Contact Us

If you have any questions or concerns about our use of cookies or this Cookie Policy, please contact us using the following information: Casual Tone LLC | shopcasualtone@gmail.com

PAYMENT METHODS

Credit / Debit Cards
Paypal
Offline Payments