SHIPPING & RETURNS
SHIPPING POLICY
Thank you for shopping at Casual Tone. We are committed to providing you with a seamless and reliable shipping experience. This Shipping Policy outlines our shipping methods, delivery times, costs, and other important information related to the shipment of your orders.
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Order Processing
a. Order Confirmation: Once you place an order on our website, you will receive an order confirmation email containing the details of your purchase. Please review the information carefully and contact our customer care team immediately if you notice any errors.
b. Processing Time: We strive to process and ship all orders within 2 business days, excluding weekends and public holidays. However, please note that processing times may vary depending on product availability, order volume, or other unforeseen circumstances. We appreciate your patience.
2. Shipping Methods and Delivery
a. Shipping Methods: We partner with reputable shipping carriers to ensure reliable and timely delivery of your orders. The available shipping methods may vary depending on your location and the products you have ordered.
b. Delivery Time: The estimated delivery time will depend on the shipping method selected and your shipping address. Please refer to the shipping carrier's website for more specific delivery timelines. Please note that delivery times may be affected by external factors beyond our control, such as weather conditions or customs delays.
c. Tracking Information: Once your order has been shipped, we will provide you with a tracking number and a link to track your package's progress. You can use this information to monitor the status of your shipment.
d. Delivery Attempts: The shipping carrier will make multiple attempts to deliver your package to the provided shipping address. If no one is available to receive the package, a notice may be left with further instructions or the package may be held at a local facility for pickup. It is your responsibility to follow the carrier's instructions and make necessary arrangements for successful delivery.
3. Shipping Costs
a. Shipping Fees: Shipping fees are calculated based on the total weight, dimensions, destination, and shipping method selected for your order. The applicable shipping fees will be displayed during the checkout process before you finalize your purchase.
b. Free Shipping: We may offer free shipping promotions for certain order values or products. The eligibility criteria for free shipping will be clearly communicated on our website or during the checkout process.
4. International Shipping
a. Customs and Duties: For international orders, please note that customs duties, taxes, and fees may be imposed by the destination country's customs authorities. These charges are beyond our control and are the responsibility of the recipient. Please contact your local customs office for more information on applicable duties and fees.
b. Shipping Restrictions: Some products may be subject to international shipping restrictions due to legal or logistical reasons. We will notify you if any restrictions apply to your order, and we reserve the right to cancel or modify your order if necessary.
5. Address Accuracy
a. It is your responsibility to provide accurate and complete shipping information, including the recipient's name, shipping address, and contact details. We cannot be held liable for any delays, misdeliveries, or additional costs arising from incorrect or incomplete address information provided by you.
6. Order Tracking and Support
a. If you have any questions or need assistance with tracking your order, please contact our customer care team using the following information:
Casual Tone LLC | shopcasualtone@gmail.com​
RETURN & EXCHANGE POLICY
Thank you for shopping at Casual Tone. We want you to be completely satisfied with your purchase. If you are not entirely satisfied, we're here to help. This Returns and Refunds Policy outlines the procedures and conditions for returning products and requesting refunds.
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Eligibility for Returns and Refunds
a. Products: We accept returns and process refunds for most products purchased from our online store. Please check the product description or contact our customer care team for clarification.
b. Condition: To be eligible for a return and refund, the product must be unused, in its original packaging, and in the same condition as when you received it. Any product that shows signs of use, damage, or is missing parts may not be eligible for a refund or may be subject to a restocking fee.
2. Return Process
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a. Initiation: To initiate a return, please contact our customer care team within 15 days from the date of delivery. You can reach us through email as indicated on our website. Provide your order details, reason for the return, and any relevant supporting information.
b. Authorization: Our customer care team will review your request and provide instructions for the return process. Do not ship the product back to us without receiving return authorization from our team.
c. Packaging: Pack the product securely in its original packaging, including any accessories, manuals, or promotional items that came with it. Ensure that the return authorization information is clearly visible on the packaging.
d. Shipping: You will be responsible for the shipping costs associated with the return, unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service and purchasing shipping insurance to protect against loss or damage during transit.
3. Refund Process
a. Inspection: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1. We will notify you of the status of your refund request.
b. Refund Options: If the return is approved, we will initiate a refund to your original method of payment. Depending on your payment provider's policies, it may take a certain amount of time for the refund to be processed and reflected in your account.
c. Deductions: In some cases, a restocking fee or deductions may apply to the refund, especially if the product is not returned in its original condition or packaging. We will communicate any applicable deductions or fees prior to processing the refund.
4. Exchanges
a. Product Exchanges: If you wish to exchange a product for a different size, color, or model, please contact our customer care team. Exchanges are subject to product availability and may require additional payment or refund depending on the price difference between the original and exchanged products.
5. Damaged or Defective Products
a. Damaged in Transit: If your product arrives damaged, please contact our customer care team immediately. We may require photographic evidence of the damage to initiate a claim with the shipping carrier. We will work with you to resolve the issue and provide a replacement or refund as appropriate.
b. Defective Products: If you receive a product with manufacturing defects, please contact our customer care team within 7 days of receiving the item. We may request supporting documentation or arrange for a product inspection. If the product is confirmed to be defective, we will provide a replacement or refund as per your preference.
6. Non-Returnable Items
a. The following items are generally not eligible for return or refund:
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Perishable goods, such as food, flowers, or magazines.
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Personalized or custom-made products that are created specifically for you.
Contact Us
If you have any questions, concerns, or need assistance with the returns and refunds process, please contact our customer care team using the following information:
Casual Tone LLC | shopcasualtone@gmail.com
